top of page

LEGAL
 

Terms of Service
 

Effective Date: May 1st, 2026
 

Welcome to Aura Surface Works. By requesting a quote, booking an appointment, or using our services, you agree to the following Terms of Service.
 

1. Estimates & Pricing
 

All quotes are estimates based on the condition of the vehicle, vessel, motorcycle, or other surface at the time of inspection.
 

If additional defects, contamination, oxidation, pet hair, excessive staining, overspray, or other conditions requiring additional labour are discovered during the service, Aura Surface Works will discuss any pricing adjustments with the customer before proceeding.
 

2. Paint Correction Expectations
 

Paint correction significantly improves gloss and removes many paint defects; however, no service can guarantee the complete removal of every scratch or imperfection.
 

The following may remain visible after correction:
 

  • Deep scratches extending beyond the clear coat

  • Rock chips

  • Paint chips

  • Etching

  • Failing clear coat

  • Previous poor-quality repairs

  • Sanding marks from previous bodywork

  • Thin paint where correction would be unsafe
     

Aura Surface Works will always prioritize preserving the integrity of your paint over removing every defect.
 

3. Freshly Painted Vehicles

​

Aura Surface Works maintains a strict policy regarding newly painted surfaces.

We will not polish, compound, ceramic coat, apply paint protection film (PPF), or perform any service that could interfere with the curing process on freshly painted panels for a minimum of thirty (30) days following repainting.
 

If the body shop or paint manufacturer recommends a curing period longer than 30 days, their recommendation will take precedence, and Aura Surface Works will not perform these services until that curing period has fully elapsed.
 

This policy exists to protect the customer's investment and to avoid compromising the curing process of modern automotive refinishing systems.
 

4. Ceramic Coatings
 

Ceramic coating durability depends on:
 

  • Proper maintenance

  • Washing techniques

  • Environmental exposure

  • Vehicle usage

  • Storage conditions
     

Published durability estimates are based on normal use and proper maintenance.
 

Aura Surface Works cannot guarantee coating longevity where maintenance recommendations are not followed.
 

5. Pre-Existing Damage
 

Customers acknowledge that vehicles may already contain:
 

  • Scratches

  • Rock chips

  • Thin paint

  • Oxidized paint

  • Previous repairs

  • Failing clear coat

  • Loose trim

  • Cracked plastics

  • Worn upholstery

  • Existing water leaks

  • Mechanical defects
     

Aura Surface Works is not responsible for failures resulting from pre-existing conditions.
 

Where practical, significant defects may be documented before work begins.
 

6. Removal of Personal Belongings
 

Customers are responsible for removing valuables and personal belongings before their appointment.
 

Aura Surface Works is not responsible for lost, damaged, or misplaced personal property left inside a vehicle.
 

7. Service Limitations
 

Certain defects cannot be safely corrected without risking damage.
 

Aura Surface Works reserves the right to decline or modify a service if we determine that continuing would create an unreasonable risk of damage.
 

8. Customer Approval
 

By authorizing work, the customer grants Aura Surface Works permission to perform the agreed-upon services.
 

Additional work outside the original quote will only be performed after customer approval.
 

9. Appointments & Cancellations
 

Appointments may be rescheduled due to weather, equipment issues, illness, or circumstances beyond our control.
 

Customers are asked to provide at least 24 hours' notice if they need to cancel or reschedule.
 

Aura Surface Works reserves the right to refuse future bookings for repeated no-shows or last-minute cancellations.
 

10. Payment
 

Unless otherwise agreed in writing, payment is due upon completion of the service.
 

Accepted payment methods will be communicated prior to or at the time of service.
 

Late payment may result in collection efforts where permitted by law.
 

11. Photographs & Marketing
 

Aura Surface Works may photograph or video vehicles before, during, and after service for documentation, training, quality control, and marketing purposes.
 

Licence plates and personal information will be removed or obscured where practical.
 

Customers who prefer their vehicle not be used in marketing materials should notify Aura Surface Works before work begins.
 

12. Limitation of Liability
 

Aura Surface Works will exercise reasonable care while performing all services.

Our liability is limited to direct damages resulting from proven negligence and shall not exceed the amount paid for the service performed.
 

Aura Surface Works shall not be responsible for indirect, incidental, special, or consequential damages, including loss of use, loss of value, or lost income.
 

13. Right to Refuse Service
 

Aura Surface Works reserves the right to refuse or discontinue service where:
 

  • Working conditions are unsafe.

  • The customer behaves abusively or threatens staff.

  • The requested work could reasonably damage the vehicle.

  • Payment terms cannot be agreed upon.
     

14. Changes to These Terms
 

Aura Surface Works reserves the right to update these Terms of Service at any time. Updated versions will be posted on this website.
 

15. Contact
 

Aura Surface Works

Phone: 613-863-1400
Email: chris@aurasurfaceworks.ca

Website: https://www.aurasurfaceworks.ca
 

By booking a service with Aura Surface Works, you acknowledge that you have read, understood, and agree to these Terms of Service.

bottom of page